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Terms and conditions of sales

Terms of use

Article 1 - Subject

The purpose of these terms and conditions of sale is to inform any potential consumer about the terms and conditions under which the seller (KALIA NATURE SAS) sells and delivers the products ordered and, on the other hand, to define the rights and obligations of the parties in connection with the sale of products by KALIA NATURE SAS to the consumer (the Buyer). They apply, without restriction or reservation, to all sales of the products offered by KALIA NATURE SAS on its website (hereafter the Site).

Accordingly, the fact that any person orders a product offered for sale on the SAS KALIA NATURE website brings full acceptance of these terms and conditions of sale which the Buyer acknowledges that he has been aware of prior to his order.

The products are offered for sale and delivery in the following geographical territories: metropolitan France (including Monaco and Corsica), all European United countries, Switzerland, the United States and Canada as well as Martinique, Reunion, Guadeloupe and Guyana.

For the purposes of these General Terms of Sale, the Buyer and KALIA NATURE SAS are individually or collectively designated the Party or the Parties.

The Buyer, prior to his order, states that:

The purchase of products on the SAS KALIA NATURE website is not directly related to a professional activity and is limited to strictly personal use; unless prior agreement is requested from the company's management.

Have full legal capacity, allowing it to commit under these terms and conditions of sale. As a member of a selective distribution network, KALIA NATURE SAS sells products on its website only to retail and end consumers.

Any order that does not clearly correspond to a retail sale and, more generally, any fraudulent or presumed order as such, will be considered by KALIA NATURE SAS to be null and void.

KALIA NATURE SAS reserves the option to change these terms and conditions of sale at any time.

Nevertheless, the General Terms of Sale applicable to the order placed by a Buyer on the site KALIA NATURE (SANDRINE SOPHIE) are those accepted by the Buyer at the time of placing such an order These General Terms of Sale complement the terms of use of the site, available at any time by the general terms of sale section of the Site and applicable to the Buyer.

Article 2

Company identity


Address: 12 Brigolle Avenue

CP: 93700 City: Drancy

Siret: 817 493 539 00016

Article 3 - Contract formation and orders

3.1 Rates

The selling prices of the products online on the saS KALIA NATURE website, shown in euros, are those in effect at the time of the purchaser's registration of the purchase order.

The selling prices of the products can be changed by KALIA NATURE SAS at any time. This change will be reported to the Buyer before any order. They do not include shipping costs, charged in addition to the price of products purchased according to the amount of the order.

Shipping costs will be shown before the purchaser registers the order.

3.2 Product Characteristics

In accordance with Article L. 111-1 of the Consumer Code, the Buyer may, prior to his order, be aware, on the SAS KALIA NATURE website, of the essential characteristics of the product or products he wishes to order.

The Buyer can select one or more products from the different categories offered on the SAS KALIA NATURE website. Offers submitted by KALIA NATURE SAS are valid within the limits of available stocks.

KALIA NATURE SAS is likely to change the range of products offered for sale on its website, depending in particular on the constraints related to its suppliers, without prejudice to the orders placed by the Buyer.

3.3 Order

Any order assumes adherence to these terms and conditions of sale, without prejudice to specific contractual terms between the Parties.

The Buyer has the opportunity to verify the details of his order project and correct any errors.

From the moment the Buyer confirms his order by clicking on the Valider icon, he is considered to have knowingly accepted the present terms and conditions of sale, prices, volumes and quantities of the products offered for sale and ordered by the Buyer.

The order validated by the Buyer will be confirmed by KALIA NATURE SAS. The sale will only be considered final after this confirmation of order to the Buyer is made available by KALIA NATURE SAS and the buyer collects the entire price.

KALIA NATURE SAS recommends that the Buyer retain the information contained in the order confirmation sent by KALIA NATURE SAS on a paper or computer support document.

Article 4 - Payment

The payment must be made when ordered online by the Buyer. At no time can the sums paid be considered as deposits or instalments.

All orders are payable in euros, including all taxes and compulsory contributions.

To pay for your order, the Buyer has the following payment methods: cheques, bank transfers and online assets, under the conditions detailed below.

Online assets are assets issued exclusively by KALIA NATURE SAS and can only be used by their beneficiary on the SAS KALIA NATURE website. They have a validity period of one year from the date of their issuance.

The Buyer assures KALIA NATURE SAS that it has the necessary permissions to use the payment method it has chosen for its order, when registering its purchase order.

KALIA NATURE SAS reserves the right to suspend or cancel any execution of an order and/or delivery, regardless of its nature and level of execution, in the event of default or partial payment of any amount that is owed by the Buyer, in the event of a payment incident, or in the event of fraud or attempted fraud relating to the use of the WEBSITE ofKALIA NATURE SAS .

Penalties of an amount Applicable as of right to unpaid amounts after a period of ten days after the date of settlement or upon notification of the rejection of bank payment for any other means of payment. Delivery of any new order may be suspended in the event of a late payment or partial payment of a previous order, notwithstanding the provisions of these orders.

For amounts over 400 euros KKALIA NATURE SAS reserves the right to request a certified photocopy of the Buyer's identity card for any payment by cheque.

As part of the fight against Internet fraud, information about your order may be passed on to any third party authorized by law or designated by KALIA NATURE SAS for the sole purpose of verifying the Buyer's identification of the validity of the order, the method of payment used and the intended delivery.

Article 5 - Delivery and reception

Please see the delivery conditions described on the following link:


There are no tariffs on products delivered in France or the European Community. For other countries, customs taxes may be payable. It is up to the customer to contact the customs services of his country to make a customs declaration if necessary. The safety KALIA NATURE SAS cannot be held responsible for any additional cost associated with these customs taxes.

As a reminder, THE DOM TOM is considered outside the European Union and therefore subject to customs.

Shipping costs

Shipping costs are charged based on the weight of the package, the country of delivery and the carrier chosen.

Article 6

Right and time of withdrawal In any event, and in accordance with the provisions of Article L. 121-20-3 of the Consumer Code, the products ordered will be delivered within a maximum of thirty days from the day after the Purchaser registered his order, subject to full payment of the price.

In accordance with Article L. 121-20 of the Consumer Code, the Buyer has a period of 7 (seven) free days from the day of receipt of his order by himself or by the recipient of the order, to return at his own expense the entire order and obtain, at the buyer's choice, the exchange of the products, or a credit or refund corresponding to the amount of his order.

Products must be returned to KALIA NATURE SAS according to the procedure described in Article 7 - below.

Article 7 - Return of products

Any product return must be formally agreed between the Buyer and KALIA NATURE SAS The products delivered can be returned by the Buyer to KALIA NATURE SAS under the conditions and according to the detailed instructions below.

The products must be returned to KALIA NATURE SAS in a perfect state of resale or in their original state (packaging, accessories, notice...), duly sealed and accompanied by the Return Voucher signed by the Buyer.

Return by parcel or mail against signature.

The cost of shipping the return package remains the responsibility of the Buyer, except in the event of a failure to comply with the products delivered in relation to the order.

The initial delivery fee is not refunded to the Buyer except in cases covered by Article 5.2 above relating to delivery times or Article 6 above relating to the exercise of the right of withdrawal, or in the event of a failure to comply with the products delivered in relation to the order.

In the event of a product exchange, the costs associated with a new delivery of products are the responsibility of the Buyer.

To return a product, the Buyer must follow the following instructions:

1. Use the original packaging to return the product.

2. Send the package as recommended with notice of receipt at:


To the attention of the Returns Service

12 Brigolle Avenue

93700 Drancy, France

KALIA NATURE SAS does not accept parcels sent in due port. Any risk associated with the return of the product is the responsibility of the Buyer.

Article 8 - Property Reserve

KALIA NATURE SAS retains full ownership of the products sold until the full price is fully collected, including principal, fees, taxes and contributions.

Article 9 - Responsibility

KALIA NATURE SAS cannot be held responsible for any indirect damage that may occur as a result of the purchase of the products. Similarly, KALIA NATURE SAS is liable for the obligations of these Terms of Sale cannot be incurred in the event of a force majeure event as defined by the French courts.

Article 10 - Partial non-validity

If one or more stipulations of these terms and conditions of sale are considered invalid or declared as invalid under a law, regulation or as a result of a final decision of a competent court, the other stipulations will retain their full strength and scope.

Article 11 - Non-renouncement

The failure of one party to avail itself of a breach of any of the obligations covered by any of the obligations covered by these terms and conditions of sale cannot be construed in the future as a waiver of the obligation at issue.

Article 12 - Applicable Law and Competent Jurisdiction

Sales of saS KALIA NATURE products are subject to French law. Any dispute over the existence, interpretation, performance or breach of contract between KALIA NATURE SAS and the Buyer, even in the case of a plurality of defendants, will, in the absence of an amicable agreement, be the exclusive jurisdiction of the BOBIGNY courts.

Article 13 - "Computer Science and Freedoms"

The personal data collected by KALIA NATURE SAS during any order from the Buyer is necessary for the management of its order by KALIA NATURE SAS and its suppliers and may be used, subject to the rights exercised by the person concerned, to inform the buyer of the products or services provided by KALIA NATURE SAS and/or its business partners.

In accordance with the amended Computer and Freedoms Act 78-17 of 6 January 1978, the Buyer and the recipient of an order have the right to access and correct or delete data about them processed by KALIA NATURE SAS , as well as the right to object to the processing of such data for direct commercial exploration.

By default, these fees are exercised with KALIA NATURE SAS by mail addressed to the Customer Service of KALIA NATURE SAS , at the contact details indicated in the section We Contact of the saS KALIA NATURE website.

By ordering from KALIA NATURE SAS, the Buyer can also be informed of KALIA NATURE SAS offers by email, unless opposed by him.

Three types of emails can be sent


Event emails

Personalised offers emails.

If the Buyer no longer wishes to receive these information messages, they can report this to KALIA NATURE SAS at any time by mail or email at any time in the contact details indicated in the contact section of the SAS KALIA NATURE website or via the churn link contained at the bottom of each of the emails sent by KALIA NATURE SAS In case of a problem encountered in this regard, the Buyer can contact the customer service of KALIA NATURE SAS by email:

Through KALIA NATURE SAS , the Buyer who has expressly given his prior consent may be required to receive by e-mail commercial proposals relating to products or services provided by or from saS KALIA NATURE business partners.



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